faq
FAQ
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faq
Frequently Asked Question
Getting Started
How do I get started with your translation services?
To get started with our translation services, simply reach out to us via our website or contact information provided. You can also submit a request for a quote directly through our online platform.
What is the process for submitting documents for translation?
The process for submitting documents for translation is straightforward. You can upload your files directly through our website or send them to us via email. We accept a wide range of file formats for your convenience.
Do I need to provide any specific instructions or preferences when starting a translation project?
While it’s not mandatory, providing specific instructions or preferences can help us tailor the translation to better meet your needs. You can specify things like preferred language style, target audience, or any terminology preferences.
How long does it typically take to receive a quote and start the translation process?
We strive to provide prompt responses to all quote requests. Typically, you can expect to receive a quote within 24-48 hours of submitting your documents. Once you approve the quote, we’ll promptly begin the translation process.
Account & Billing
How do I create an account on your platform?
To create an account on our platform, simply click on the “Sign Up” or “Create Account” button on our website and follow the prompts to provide your information. You can also contact our customer support team for assistance with account creation.
What payment methods do you accept for translation services?
We accept various payment methods, including credit/debit cards, bank transfers, and PayPal, to ensure convenient payment for our translation services.
Can I set up recurring billing for ongoing translation needs?
Yes, we offer the option to set up recurring billing for ongoing translation needs. You can discuss your requirements with our customer support team, and we’ll tailor a billing plan to suit your needs.
How do I view and manage my invoices and payment history?
Once you have an account with us, you can log in to our platform to view and manage your invoices and payment history. You’ll have access to a dashboard where you can track your transactions, download invoices, and update billing information as needed.
Troubleshooting
What should I do if I encounter technical issues while using your translation platform?
If you encounter technical issues while using our translation platform, please reach out to our customer support team immediately. You can contact us via email, phone, or live chat for prompt assistance in resolving the issue.
How do I report errors or discrepancies in a translated document?
If you notice any errors or discrepancies in a translated document, please notify us as soon as possible. You can submit a report detailing the specific issues, and our team will investigate and address them accordingly.
What is your process for handling quality assurance issues or customer complaints?
We take quality assurance seriously, and we have established processes for handling customer complaints or quality issues. Our dedicated team will thoroughly review the reported issue, communicate with you to understand your concerns, and take appropriate actions to resolve the issue satisfactorily.
Can I request revisions or modifications to a completed translation if needed?
Yes, you can request revisions or modifications to a completed translation if needed. Simply reach out to our customer support team with your request, and we’ll work with you to make the necessary adjustments to ensure your satisfaction.